Our Promise
We treat every shipment like it's already home.
Damaged in Transit
We take full responsibility
We take full responsibility for the safe delivery of every order. If a piece arrives damaged, reach out within 3 days to contact@carlabarroshome.com with photos of the item and its packaging, we'll review and make it right with a full refund, a repair, or store credit, depending on the situation.
The Nature of Vintage
All sales are final
Every piece we carry is one of a kind, which is why all sales are considered final. We describe each item thoroughly and always encourage you to ask for extra photos or condition details before claiming a piece, vintage carries the marks of the life it's already lived, and that's part of the charm. The one exception is damage that happens in transit, covered above.
Lost or Missing Packages
We track every shipment
We track every shipment with the carrier from the moment it leaves our ranch. If an order doesn't arrive within its estimated window, let us know, we'll chase it down with the carrier and make sure it's resolved.
Vintage pieces deserve care in transit, honesty about condition, and a real person to talk to if anything goes wrong. Here's exactly how that works.
STILL HAVE QUESTIONS?
Ask before the live, we're happy to help.
Send us a DM on Instagram @carlabarroshome or email contact@carlabarroshome.com
we typically reply within a day.